Welcome to ACES
About ACES Provider Portal
Benefits of ACES
The ACES Provider Portal offers several advantages that will enhance your experience as a provider, including faster and more accurate payment submissions for reimbursements and invoices, improved data centralization with secure storage to reduce duplication and errors, and efficient communication channels to seamlessly connect with ALDHR for updates, inquiries, and support. These benefits are designed to save you time, reduce administrative burden, and improve your overall workflow.
Key Features of ACES for Providers
- Streamlined Processes: Simplified workflows for managing cases and payments.
- Real-Time Updates: Access up-to-date information on cases and payments whenever needed.
- User-Friendly Interface: Navigate the system easily, thanks to an intuitive design tailored to your needs.
What to Expect with ACES Provider Portal
As we prepare for the ACES rollout, we are committed to keeping you informed every step of the way. You can expect:
- Comprehensive training resources to help you get started.
- Continuous support from our team to ensure a smooth transition.
About the ACES Pilot
The ACES pilot program will launch in five counties before the statewide rollout. The pilot counties include: Dallas, Elmore, Montgomery, Talladega, and Tuscaloosa. A webinar will be held for providers to support this transition, offering an overview of the provider portal and guidance on accessing training resources. The webinar will be recorded and made available for those unable to attend. Details about the webinar, including the date and time, will be shared via email and posted on this site in the coming weeks.
How to Prepare
- Attend the provider webinar and review all of the training videos that can be accessed from this site or in the ACES Provider Portal under HELP.
Help and Support
Have questions? Check out our Frequently Asked Questions section for answers:
- How do I log into the ACES Provider Portal?
- How do I use notifications?
- How do I use Events, Announcements, and File Sharing bulletins in the Provider Portal?
- How do I use Secure Messaging for all program enrollments?
- How do I Add, Reschedule, and Cancel appointments between clients and providers?
- How do I upload documents in the ACES Provider Portal for participants enrolled in the A-RESET program?
- How do I upload documents in the ACES Provider Portal for TANF/JOBS program participants?
- How do I upload consent forms?
- How do I access, view, and add case notes?
- How do I review existing SNAP A-RESET client information for all users?
- How do I review and update a client’s participation plan?
- How do I enter reverse referrals for clients for the A-RESET program?
- How do I enroll a client into the A-RESET program upon receiving a referral?
- How do I approve or deny an A-RESET enrollment application?
- How does an A-RESET user enter a referral to a provider in the Provider Portal for the A-RESET program?
- How do I review existing SNAP A-RESET client information in the ACES provider portal?
- How do I track attendance for A-RESET participants on the CEL tab?
- How do I approve or deny attendance submissions for A-RESET participants on the CEL tab?
- What is the process of submitting a participant support reimbursement request for clients enrolled in the A-RESET program?
- How do I record participant outcomes?
Contact Us
Do you still need help? Our support team is ready to help. Call our help desk at 877-269-6191.
