Welcome to ACES

Welcome to the Alabama Combined Eligibility System (ACES) webpage, your one-stop destination for all things ACES! Here, you will find key information about the system, helpful resources, videos that guide you through using ACES, and a way to contact us if you need additional support. We are committed to supporting you every step of the way, ensuring you have the tools and assistance you need to navigate the system with confidence.

About ACES Self-Service Portal (SSP)

The ACES Self-Service Portal (SSP) is our new, easy-to-use system that helps Alabama residents receiving SNAP and/or TANF benefits apply for and manage their benefits. We created ACES to make it faster and simpler for you to get the help you need. Everything is in one place, so you don’t have to visit different offices or deal with confusing paperwork.

Key Features of ACES

  • One Login

    Use one account to apply, check your benefits, and manage your information for your SNAP and/or TANF cases.

  • Check Application Status:

    No more guessing! Find out where your application stands with just a few clicks.

  • Request Appointments:

    Schedule or check upcoming appointments easily.

  • Safe and Secure:

    Your personal information is protected at every step.

About the ACES Pilot

The ACES pilot will start in 5 counties to test the new system and ensure its good functioning for everyone. The pilot counties include: Dallas, Elmore, Montgomery, Talladega, and Tuscaloosa. Clients in these counties will use ACES and share their feedback to help improve it. This test is essential before ACES is used in all 67 counties in Alabama. 

Once ACES is live, the current system will no longer be available. You will be directed to ACES to create a new account and access your services. 

 What to Expect

  • A new way to apply for and manage benefits for SNAP and TANF. 
  • A secure, easy-to-use online portal for submitting applications, checking status, and updating information.
  • Improved communication and faster processing times. 

 How to Prepare

  • Create an ACES account when notified. 
  • Have your personal information ready, including Social Security numbers and income details.
  • Use the step-by-step videos, live chat, or helpdesk 877-269-6191 to navigate the system quickly.

How to Use ACES

Create Your Account
To get started with ACES, you’ll need to create an account. Don’t worry—it’s quick and easy! Check out our step-by-step video to help you set it up. 

Apply for Benefits
Need help? ACES makes it simple to apply for SNAP and/or TANF benefits. Follow the prompts, and the system will guide you through the application process. 

How to Apply for SNAP
Learn the step-by-step process to apply for SNAP benefits quickly and easily through ACES.
Video 1: Personal and Household Information
Video 2: Income, Housing, and Care

How to Apply for TANF
This video guides you through the simple steps to apply for TANF benefits using the ACES platform. 

Connect Existing Benefits
If you already have an account, do not create a new one. Instead, you can connect to your existing benefits. 

Check Your Status
Are you wondering if your benefits are approved? Log into ACES to check your application status anytime. It’s like tracking a package but for your benefit. 

Upload & View Documents
Learn how to securely upload documents and view what you’ve submitted through the Self-Service Portal.

Communicating with DHR
You can securely communicate with your caseworkers and supervisors through the Self-Service Portal.

Help and Support

Have questions? Check out our Frequently Asked Questions section for answers:

How do I access ACES?

You can access ACES through the [insert link here] using any device with internet access. If you forget your password, you can select “Forgot Password,” which is located under the username and password.

What can I do in ACES?

You can apply for benefits, check the status of your application, update your information, and manage your benefits all in one place.

Do I need to create an account to use ACES?

No, you can apply without creating an account. However, we highly recommend creating one to manage and access your information and benefits.

Is my personal information safe in ACES?

Yes, ACES uses secure technology to protect your information.

Can I use ACES on my phone or tablet?

Yes, ACES works on smartphones, tablets, and computers.

What if I have trouble using ACES?

You can get help by contacting our Help Desk at 877-269-6191, using the chatbot “Ask Ace” feature and/or checking the how-to videos on the site.

What benefits can I apply for in ACES?

You can apply for the SNAP and TANF programs.

Contact Us

Do you still need help? Our support team is ready to help. Call our help desk at 877-269-6191.