The ALABAMA DEPARTMENT OF HUMAN RESOURCES, (hereinafter referred to as “the Department”) seeks information from vendors to propose solutions to replace the existing Infragistics 11.1 controls with HTML5 controls or another technical approach that will meet DHR’s requirements and take advantage of newer technologies and reduce the system’s dependency on third party tools. FACTS (Family Adult and Child Tracking System) is the Department’s comprehensive automated case management tool used by approximately 1,800 DHR social workers in both the Child Welfare and Adult Protective Services divisions of DHR. When initially implemented in 2009-10, the FACTS application contained several third-party software tools that performed various functions. DHR has already completed an in-house project to replace a proprietary workflow and approval tool with native .Net code. Another project was completed in 2017 to upgrade the third-party search tool (TIBCO Patterns) to the latest version.

A more complete description of the services sought for this project is provided in Section 2.0, Scope of Project. Responses submitted in response to this solicitation must comply with the instructions and procedures contained herein.

Electronic copies of the RFI will be available by 5:00 p.m. on August 28, 2020. To access the RFI, go to the Department’s website ( Click on the RFI link for the title listed above under ANNOUNCEMENTS, or click on Requests for Proposals under LINKS, then click on the RFI link for Family Adult and Child Tracking System-Infragistics Controls

If you are unable to access the RFI after its release using the aforementioned information, immediately notify Vicki Cooper-Robinson ( via email.

Request for Information