When you receive child support services from the State of Alabama, you
have the right to:
Full and Fair Treatment
You have the right to receive all the services necessary and appropriate
in your case to get or collect child support. You have the right to
receive those services regardless of your sex, color, race, national
origin, or any handicap or disability. Notices are posted in all of our
offices telling you what to do if you think you are being treated
You have the right to confidential treatment of all the private
information that you give us or that we find in our investigation about
your case. This means that the agencies involved will not tell any
outside agency or individual what we know about you or your family
unless we must do so in order to collect child support for your child.
Even then, we will tell only what is absolutely necessary in your case.
You have the right to be told about all important actions concerning
your case. We will tell you about the progress of your case whenever you
ask us. We will also tell you whenever there is going to be a court
hearing in your case, and whenever we get an order or determine that we
cannot get an order in your case. If you receive TANF, we will continue
to provide child support services when your TANF payments stop, unless
you ask us to no longer provide services. We will tell you upon request
how much money we have collected in your case and how we have
distributed it. Finally, we will tell you when we plan to close your
You have the right to participate in any court actions involving your
case. You have the right to ask for and participate in the review of
your support order.
Due Process Statement
Your involvement in the Alabama Department of Human Resources Child
Support Enforcement Program gives you the right to request a review of
any action or inaction by the agency.
You have three options:
You may request a conference with the child support worker who has been
handling your case.
You may request a review of your case at the county level without a
conference with the worker.
You may request an administrative hearing at the State Office level of
Child Support Enforcement.
Your request for any of these three options must be submitted in writing
to the County Department of Human Resources that is handling your child
support case. An administrative hearing request may be sent to the county
office and/or to the State Office of Child Support Enforcement at 50
North Ripley Street, Montgomery, AL 36130.
All programs of the Department of Human Resources are administered in
accordance with the
Civil Rights Act of 1964
Rehabilitation Act of
, and the Americans with Disabilities Act of 1990
, and all other
Federal and State Civil Rights Laws.