Quality of Service Survey

It's important to us at DHR that your experience using this web site is a positive one. Therefore we will continue to improve the quality of this site. Please complete the short short survey below.

The information you provide will be used to improve DHR's web site.

Survey Questions  (Please check the box that best describes your experience using DHR's web site)	Excellent	Above Average	Average	Below Average	Poor
1. How would you rate the look (graphics, page layout) of DHR's web site?
2. How would you rate the quality (accuracy, timeliness, presentation) of information provided to you on DHR's web site?
3. How would you rate the ease of finding the information you were looking for (navigation, menus)?
4.  How well did you find the information to be organized on DHR's web site? (Services: Adult, Child, Family; DHR Departments; Online Services; etc)
5.  Overall, how would you rate the usefulness of DHR's web site?

6. How did you find DHR's web site? (Please select only one)	Internet Search Engine Alabama.gov Other web site A Friend told me County DHR Office Mail Notice Other
7.  What information were (are) you looking for on DHR's web site? (To make multiple selections, hold down the Ctrl key while clicking the dropdown box selections)	Just Browsing Adoptions Adult Day Care Adult Foster Care Adult Protective Services Adult Services Child Day Care Child Foster Care Child Protective Services Child Support Enforcement Child Support Payment Information Family Services Food Stamps Statistical or Research Information Other
8. What did you find most useful about DHR's web site?
9. What did you find least useful about DHR's web site?
10. What additional services or information would you like to see added to DHR's web site?